At UrbanAllTime, we take pride in offering high-quality home and décor products crafted to elevate your living space. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Return Window: Returns are accepted within 7 days of delivery.
• Eligibility Criteria:
  • Item must be unused, undamaged, and in its original packaging.
  • Must include a valid proof of purchase (order confirmation or receipt).
• Non-Returnable Items:
  • Customized or made-to-order décor items
  • Items marked as final sale or clearance
  • Damaged items due to customer mishandling

To request a return, email us at support@urbanalltime.com with your order number and reason for return. We’ll guide you through the next steps.

Refunds

Once we receive your return and inspect it, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days and credited to your original method of payment.
• If your refund is delayed, we recommend contacting your bank or payment provider before reaching out to us.

Exchanges

We only offer exchanges for defective, damaged, or incorrect items. If you received a faulty product, contact us within 48 hours of delivery with photos of the item and packaging.

Return Shipping

Return shipping costs are the buyer’s responsibility unless the return is due to a mistake on our part (e.g., wrong or defective item).

We recommend using a trackable shipping service and keeping the receipt for your records.

Order Cancellations

Orders can be cancelled within 12 hours of placement. After this window, cancellations are not guaranteed, as your item may already be in the shipping process.

Need Help?

For any return or refund inquiries, feel free to reach out:

Email: support@urbanalltime.com

Website: https://urbanalltime.com